Refund Policy

Home / Refund Policy

At ChowPow, LLC, we strive to provide you with high-quality products and a seamless shopping experience. Please read our refund policy carefully.

No Refunds on Opened Products:

  • We do not offer refunds on products that have been opened or used. This policy is in place to maintain the integrity and quality of our products.

Exceptions for Damaged or Defective Products:

  • We understand that sometimes products may arrive damaged or with quality issues. In such cases, we are happy to process a refund or replacement.
  • To qualify for a refund or replacement, please provide photo evidence of the damaged product or its contents within 14 days of receiving your order.

Return Policy for Defective Products:

  • In the event of a defective product, we’ve got you covered.
    • Please follow the steps below to request a refund:
      • Contact our customer support team at info@chowpownow.com, providing your order number.
      • Attach clear photos displaying the damaged product and packaging.
      • Include a brief description of the issue.
  • No Cost to Return:
    • We believe in making the return process hassle-free for our customers. If your product is defective, the return is at no cost to you.

How to Request a Refund:

  • If you believe your product qualifies for a refund due to damage or defects, please contact our customer support team at info@chowpownow.com with the following information:
    • Your order number
    • Clear photos showing the damaged product and packaging
    • A brief description of the issue

Refund Process:

  • Once we receive your refund request and review the provided evidence, we will initiate the refund process.
  • Refunds will be processed to the original payment method within 30 business days.

Cancellations:

  • If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and our standard refund policy will apply.

Contact Information:

  • For any questions or concerns regarding our refund policy, please reach out to our customer support team at info@chowpownow.com.

By making a purchase from ChowPow, LLC, you agree to abide by the terms outlined in this refund policy. We appreciate your understanding and cooperation.